THOUGHTS AND PETALS POLICY
To ensure the freshness of the flowers, keep them out of heat sources. It is important that the flowers are cared for correctly. You can either remove the wrap or place the whole bouquet with waterproof wrapper into the vase. To prolong the lifespan of the flowers, do remember to change the water daily.
Withered flowers can be beautiful too. Once the flowers start to wilt, you can hang it downwards. You can keep them forever now.
Sample arrangements as seen from our website are to provide you an idea of the size and style of our arrangements. As it is impossible to replicate two identically creations, a different arrangement comprising different flowers will be delivered each time. We aim to deliver the exact flower and color that is the closest match of your desired color. However, we reserve the right to substitute any product with an alternate product of a similar style. Of course, we will create a bouquet that has its own unique characteristics so that it can truly be called yours.
DELIVERY ISSUES OR DAMAGED FLORAL
At Thoughts and Petals, we try our best to delivery and ensure the quality and freshness of our flowers. However, on very rare occasions whereby the recipient fails to receive any flowers, or receives damaged flowers, please contact us immediately. We will arrange a re-delivery on the next available delivery date. For damaged flowers, photographs clearly showing the problem will have to be provided. To resolve the issue, please reach out to us within 24 hours of the delivery. We reserve the right not to resend the flowers and/or provide a 100% refund to the customers if we believe that there has been an abuse of our policy.
If an act of God, war, industrial action, snow, fire, flood, earthquakes, riot, strike, extreme winds, act of public enemies, actions of governmental authorities or any other event that is beyond Thoughts and Petals’ reasonable control which prevents the delivery from taking place on the scheduled date and time. Thoughts and Petals will do one of the following at the Client’s choice:- (i) refund all monies paid by the Client and deem the order as cancelled, or (ii) retain the monies paid and provide a re-scheduled date mutually agreed upon by Thoughts and Petals and the Client.
Thoughts and Petals reserves the right to display customer testimonials on our website.
Personal information may be disclosed if it is required by law or if you violate our Terms of Service.